How to Get a Remote Customer Service Job

The group also hosts a semi-annual conference, blog, newsletter and job board. Ultimately, companies are looking for someone who can serve as a committed customer advocate. Your character and willingness to learn are the most important factors in your ability to thrive in a home-based customer service job. By familiarizing yourself with the company and its unique goals and culture, you can present yourself as an informed candidate later in the process. Plus, this step helps you clarify what you want in a home-based customer service job. For people hoping to break into a home-based customer service job for the first time, there are a lot of unknowns about how to find the right job and manage this newfound freedom.

Don’t worry, nobody really does… unless you’ve worked remotely or started your own business before. Outside of hiring trustable people, remote companies want people that are passionate https://remotemode.net/ about what they do. Most fully distributed companies started fully distributed, and they have solid onboarding systems (and ongoing training programs) to show for it.

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You get paid to help people every day while maintaining autonomy and flexibility. Yet, just as in any position, you need support and resources to thrive in your career. This is especially true for remote employees https://remotemode.net/blog/what-is-remote-customer-service-exactly/ because you don’t have in-person access to colleagues and managers. And if you’re already rocking & rolling on your search, check out my list of the best remote jobs websites to get started now.

• Both Remote.co and FlexJobs have a customer service category where you can find the remote customer service job that best fits your needs.
• Plus, you could get a referral from an old colleague, which can be powerful when the hiring manager is deciding who will advance to an interview or an offer.
• Transcom is a global company that offers customer care, sales, technical support, and credit management services.
• The best work-from-home and remote customer support jobs from the top remote-first companies.

Most service reps charge by the hour, meaning the longer you work, the higher your pay. For example, as a customer service representative for a fintech company, you should know important information about the fintech industry, especially the ones that may affect operations. You should also know vital information about the company like company policies, mode of operations, promo or discount sales, and other important information. It is very important to research the industry and company you are working for. A customer service rep is supposed to be knowledgeable about the company and the industry the company is in so they can easily assist customers.

HOW TO BECOME A REMOTE CUSTOMER SERVICE REPRESENTATIVE

Honestly, on my first day of remote work, while I was waiting to meet my new manager on our conference line, it crossed my mind that the whole company might not even be real. Because there will come a time where you’ll have a question, and your entire company might be unavailable. They’ll want you to be versatile, and capable of solving problems on your own.

Your TV might be calling your name at lunch, and your dog might be calling your name all day. If you’re not motivated to work, you likely won’t work if no one is looking over your shoulder. Partially distributed companies sometimes struggle with transitioning from a centralized workforce, to a remote workforce. The best remote workers really love their work and take pride in what they produce. If you don’t love what you do, your bed suddenly becomes really comfortable ― especially when no one is telling you to get up and go. Taking a remote job is almost like being an entrepreneur, and motivational quotes alone won’t fuel you forever.

Tips on how to land a remote customer-service job

Finally, it’s essential to have a good knowledge of the products or services your company provides. This will help you troubleshoot issues and provide accurate information to your customers. You cannot perform well in a role if you have no idea about it. However, it depends on the company hiring you and their requirements. Being efficient and well-organized is crucial for offering the best possible customer service. Additionally, you should be able to manage challenging clients and maintain composure under pressure.

These pieces of information are very important because customers may contact you for inquiries about a product, service, or feature. You come off as naive and dull if you don’t have the answers to these simple questions. One key attribute you must possess to succeed in this role is proactiveness. You must know how to think ahead and provide suggestions and solutions. This is why employers value creative thinking, especially in their employees. Also, you have to be able to understand and follow directions from your managers.

Customer Success Specialist

For jobseekers without direct experience, this process might prove to be a bit challenging. You could still create a powerful resume by focusing on the transferable skills. Many employers organize or participate in customer service-focused conferences and fairs. Attending such events could be a great way to develop connections and discover work opportunities.

Work remotely from home or places around the world as a digital nomad. The salary of a virtual customer service representative is influenced by many factors, such as experience level, employer, industry, job location, and duties. According to Glassdoor, $33,654 is the average salary for a remote customer service representative in the United States.

What Industries Hire More Remote Customer Service Representatives?

You should also have some knowledge of CRM and know how to track a customer’s profile. Finally, ensure you put your contact information in your resume. It is a way for the recruiters to reach out if they liked the information on your resume.